RETURNS & EXCHANGES

Last Updated: August 12, 2026

We want you to feel confident in your Lia H purchase. This Returns & Exchanges Policy applies to eligible purchases made directly through liahaddi.com, except where applicable law provides additional or different consumer rights.

Lia H is operated by Lia Haddi Modern Jewelry LLC.

1. Return Eligibility

For eligible online purchases, you may request a return within 14 calendar days after the last item in your order is delivered.

If the final day of the applicable return period falls on a weekend or applicable holiday, the return deadline may be extended to the next business day in accordance with our return rules or applicable law.

To qualify for a return, the item must generally be:

• Unworn and unused
• Unaltered and undamaged
• In the same condition in which it was received
• Returned with its original packaging and included materials
• Accompanied by the order number or other proof of purchase

Items showing signs of wear, alteration, damage, misuse, or improper handling may be declined for return, subject to applicable law.

Our 14-day store return period does not limit any mandatory consumer rights that may apply to you.

Shopify's configured return rules support a 14-day window measured from delivery of the last item in an order, including an option to extend deadlines for weekends or holidays.

2. How to Request a Return

You may request an eligible return through your Shopify customer account or order-status page where that functionality is available.

You may also contact us at:

liahaddimodernjewelry@gmail.com

If contacting us directly, please include:

• Your name
• Order number
• Item you would like to return
• Reason for the return

We will review your request and provide applicable return instructions and the appropriate return address.

Please do not send merchandise back before receiving return instructions from us.

Shopify supports customer-initiated return requests through its self-serve returns functionality when enabled.

3. Return Shipping

Unless an item arrived damaged, defective, or incorrect, the customer is responsible for providing and paying for return shipping, except where applicable law requires otherwise.

We recommend using a trackable shipping service and retaining your shipping receipt until your return has been completed.

Lia H is not responsible for a return package that is lost or damaged while being shipped back to us unless responsibility is imposed on us by applicable law.

Original shipping charges are generally non-refundable except:

• When the return results from an error by Lia H;
• When merchandise arrives damaged, defective, or incorrect; or
• When applicable consumer law requires reimbursement of some or all original delivery charges.

For qualifying EU cooling-off returns, consumers may generally be responsible for the direct cost of returning goods when the seller informed them of that responsibility before purchase.

4. Refunds

After we receive and inspect your returned item, we will notify you whether the return has been approved.

Approved refunds will be issued to the original payment method.

We will process approved refunds as promptly as reasonably possible and within any timeframe required by applicable law.

After Lia H issues a refund, your bank, credit-card issuer, or payment provider may require additional time before the refund appears in your account.

Shipping charges, customs duties, VAT, brokerage fees, import taxes, and similar charges paid to government authorities or third parties are generally non-refundable by Lia H, except where applicable law requires otherwise.

5. Exchanges

Because inventory may be limited, we cannot guarantee that a replacement item will remain available.

If you would like a different item, contact us at:

liahaddimodernjewelry@gmail.com

Where appropriate, we may recommend returning the original eligible item for a refund and placing a new order for the item you prefer.

6. Order Cancellations

If an item in your order has not yet been fulfilled, you may request cancellation through your Shopify customer account or order-status page where that functionality is available.

You may also request cancellation by contacting us at:

liahaddimodernjewelry@gmail.com

Cancellation requests must be submitted before the applicable item is fulfilled.

Once an item has been fulfilled or shipped, it can no longer be cancelled through our standard cancellation process and the applicable return process must be followed instead.

If a cancellation is approved, any applicable refund will be issued to the original payment method.

Submitting a cancellation request does not guarantee cancellation if fulfillment has already begun or been completed before the request can be processed, except where applicable law provides otherwise.

Shopify's return-and-cancellation system distinguishes delivered items eligible for return from unfulfilled items that may be eligible for cancellation.

7. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If an item arrives damaged or defective, or you receive an item different from what you ordered, please contact us within 5 business days of delivery so we can investigate and resolve the issue promptly.

Please include:

• Your order number
• A description of the problem
• Clear photographs of the merchandise and packaging when possible

Depending on the circumstances, the appropriate resolution may include replacement, exchange, refund, or another remedy required by applicable law.

The 5-business-day notification request helps us investigate shipping and fulfillment issues promptly and does not limit mandatory legal rights you may have regarding defective or non-conforming merchandise.

For example, EU consumer rules provide separate remedies when goods are faulty or do not conform to what was advertised, independent of the ordinary cooling-off return right.

8. Non-Returnable and Final-Sale Items

Unless an item arrived damaged, defective, or incorrect, the following may not be eligible for return:

• Gift cards
• Custom or personalized merchandise
• Items specifically identified as Final Sale before purchase
• Items that have been worn, altered, damaged, or improperly handled
• Items missing required original packaging or included materials
• Pierced jewelry removed from sealed or protective packaging where hygiene-related return restrictions are permitted by applicable law

A discounted or promotional price does not automatically make an item Final Sale unless it is specifically identified as Final Sale.

Mandatory consumer rights override this section where applicable.

9. International Returns

International customers should contact us before sending merchandise back so we can provide appropriate return instructions.

Except where applicable law requires otherwise:

• Customers are responsible for return-shipping costs;
• Customs duties, VAT, import taxes, brokerage charges, and similar fees paid directly to government authorities or third parties are not refundable by Lia H; and
• Customers are responsible for following applicable customs requirements when returning merchandise.

Additional statutory rights may apply depending on the destination of the order.

10. European Union / EEA Consumer Rights

Where applicable to an online order shipped to a consumer in the European Union or European Economic Area, mandatory consumer-protection law may provide rights beyond our standard store policy.

For qualifying EU online purchases, consumers generally have a 14-day right of withdrawal without providing a reason. For goods delivered separately as part of the same order, Shopify's current EU withdrawal configuration measures the withdrawal period from delivery of the last item in the order.

Where available, you may exercise an applicable withdrawal right through the electronic return or cancellation functionality available through your Shopify customer account or order-status page.

You may also contact us at:

liahaddimodernjewelry@gmail.com

If you exercise an applicable statutory withdrawal right:

• Notify us within the legally required period.
• Return the merchandise according to the instructions provided and within the legally applicable timeframe.
• You may be responsible for the direct cost of returning the merchandise where permitted by law and where you were informed of that responsibility before purchase.
• Where required by law, qualifying refunds may include the purchase price and the cost of standard outbound delivery.
• Additional amounts paid specifically for expedited or upgraded delivery may not be refundable beyond the amount attributable to standard delivery.
• Refund timing and our ability to wait for returned merchandise or evidence that it has been sent back will be governed by applicable law.

EU consumers generally have 14 days to withdraw from qualifying distance purchases, and return-postage costs can generally be placed on the consumer if they were informed beforehand.

Effective June 19, 2026, EU Directive 2023/2673 also requires merchants selling online to EU consumers to provide a clearly visible electronic mechanism for exercising applicable withdrawal rights. Shopify provides return and cancellation functionality intended to help merchants meet this requirement.

Nothing in this policy is intended to waive, restrict, or replace mandatory EU/EEA consumer rights.

11. United Kingdom Consumer Rights

Where applicable to a qualifying online purchase by a UK consumer, UK distance-selling rules may provide rights beyond our standard Returns & Exchanges Policy.

UK consumers generally have 14 days after receiving qualifying goods to notify the seller that they wish to cancel, followed by another 14 days to return the goods after notifying the seller.

For a qualifying statutory cancellation, applicable UK rules may require reimbursement of the purchase price and standard outbound delivery charges. Additional amounts paid for a more expensive delivery option need not necessarily be reimbursed beyond the standard-delivery amount.

Nothing in this policy is intended to limit rights that cannot legally be excluded under applicable UK consumer law.

12. Purchases Made at Norah Boutique

A curated selection from The H Edit may be available for purchase in person at:

Norah Boutique
Union Station
50 Massachusetts Ave NE
Washington, DC 20002

Purchases completed through Norah Boutique are transactions processed by the boutique and are subject to Norah Boutique's applicable return and exchange policies.

For an item purchased at Norah Boutique, please contact the boutique regarding:

• Returns
• Exchanges
• Receipts
• Refunds
• Payment questions

The Returns & Exchanges Policy on liahaddi.com applies to orders purchased directly through Lia H's online store unless expressly stated otherwise.

Selection and availability at Norah Boutique may vary.

13. Questions

If you are unsure whether your purchase is eligible for a return, exchange, or cancellation, please contact us before sending merchandise.

Lia H
Operated by Lia Haddi Modern Jewelry LLC

Email: liahaddimodernjewelry@gmail.com
Website: liahaddi.com